Privacy Policy

Your Privacy Is Important To Us. This Privacy Policy explains howStash Technologies Pty Ltd as trustee for the Stash Property Unit Trust(trading as Find a BA, “Findaba”, “we”, “us” or “our”) collects, holds, uses and discloses personal information in connection with our website,https://findaba.com.au, and related services.

We respect your privacy and are committed to complying with applicable privacy laws, including thePrivacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have any questions about this Privacy Policy, please contact us using the details in section 12.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information is true or not and whether recorded in a material form).

If our site contains links to third-party sites and services, those sites and services have their own privacy policies. This Privacy Policy does not apply to any of your activities after you leave our site.

1. About this Privacy Policy

1.1 Findaba is a directory and lead-connection platform that helps property buyers discover and contact buyers’ agents and related professionals. We collect and handle personal information to operate the directory, route enquiries to agents/agencies, and improve our services. (For example, when a buyer submits an enquiry on an agent profile, we send that enquiry to the relevant agent/agency so they can contact the buyer.)

1.2 This Privacy Policy covers personal information we collect and process:

• when you browse Findaba or interact with directory pages;
• when you submit an enquiry, lead form, or “buyer brief” (including on an agent/agency profile page);
• when an agent/agency claims or manages a profile (including via Stash Property integrations);
• when we communicate with you (email, phone, social media, support);
• when we conduct analytics, security monitoring, product improvement and troubleshooting;
• when we run promotions, surveys or competitions (if any); and
• in connection with recruitment or contractor engagement (if applicable).

1.3 We may update this Privacy Policy from time to time. We will post the updated version on this webpage.

2. Personal Information

2.1 The types of personal information we collect depend on how you use Findaba (e.g., as a buyer, as an agent/agency, or as a website visitor). In general, it may include your name, contact details, enquiry content, and information about your property needs.

3. The types of personal information we collect and hold

3.1 Buyers and visitors. If you submit an enquiry or brief via Findaba, we may collect: first and last name, email address, phone number, and the details you provide about your property requirements (for example: budget, timeframe, target suburbs, and whether you’re buying an investment property or PPOR).

3.2 Agents/agencies and professionals. If you claim or manage a profile (including via Stash Property), we may collect and hold business and professional information such as: your name, role, business name, email address, phone number, website/social links, service areas, specialties, typical budget ranges, licensing/memberships you choose to display, and profile content (bio, photos, testimonials/reviews where applicable).

3.3 Communications. If you contact us (or we contact you), we may collect the content of your communications, including emails, messages, and any information you provide during support interactions.

3.4 Technical and usage data. When you visit Findaba, we may collect certain technical information such as: IP address, browser type, device identifiers, pages viewed, time spent, referring URLs, and interactions with the site. This information may be collected using cookies and similar technologies (see section 6).

3.5 Sensitive information. We do not intentionally collect “sensitive information” (as defined in the Privacy Act) unless you choose to provide it and it is reasonably necessary for our functions or required by law.

4. How we collect personal information

Our policy is to not collect personal information by means that are unfair or unreasonably intrusive. We only collect personal information that is necessary to provide, promote and operate Findaba.

We collect personal information:

• directly from you when you submit a form, enquiry or buyer brief on Findaba;
• when you communicate with us (email, phone, support);
• automatically through your use of the website (cookies/analytics logs); and
• from related platforms we operate (including Stash Property) where you are an agent/agency managing your listing and where that connection is necessary to provide the listing and lead delivery features.

5. How we use personal information

We may use personal information for purposes including:

• to operate the Findaba directory and display agent/agency listings;
• to process, route and deliver enquiries/leads to the relevant agent/agency you choose to contact;
• to provide buyer onboarding tools (e.g., collecting a brief you submit and delivering it to the agent/agency);
• to communicate with you about your enquiry, account, or support request;
• to improve the website, user experience, matching and lead routing;
• to conduct analytics, research, testing and development;
• to maintain security, prevent fraud, and investigate incidents;
• to comply with legal and regulatory obligations; and
• to send marketing communications where permitted by law (you can opt out at any time).

6. Disclosure of personal information

6.1 We may disclose personal information to:

• Agents/agencies and professionals you contact via Findaba (so they can respond to your enquiry/brief);
• Service providers we engage to operate the site and deliver services (e.g., hosting, email delivery, analytics, customer support tooling, security monitoring);
• Professional advisers (lawyers, accountants, insurers) where necessary for advice or dispute handling; and
• Government agencies, law enforcement, courts or regulators where required or authorised by law.

6.2 Partner channels (optional). From time to time, Findaba may support optional promotion or lead introductions via third-party partner channels (for example, property or mortgage-related partners). Where this is offered, we will take reasonable steps to ensure disclosures occur lawfully and consistently with this Privacy Policy, and we will provide appropriate notices and choices where required.

7. Cookies and analytics

7.1 We may use cookies and similar technologies to help operate Findaba, remember preferences, understand usage, and improve performance and marketing effectiveness.

7.2 You can disable cookies through your browser settings. If you do, parts of the site may not function as intended.

8. How we hold and secure personal information

8.1 We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

8.2 We may store personal information in our systems and with reputable third-party service providers (for example, hosting, email and CRM providers) with appropriate access controls.

8.3 Transmission of information over the internet is not always secure. While we take reasonable precautions, we cannot guarantee the security of information transmitted online.

9. Third-party websites

9.1 Findaba may include links to third-party websites. We do not control those sites and are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Interacting with us without disclosing personal information

10.1 You can browse public pages on Findaba without providing personal information. However, if you submit an enquiry/brief or claim/manage a profile, we will need to collect certain personal information to provide those services.

10.2 Where lawful and practical, you may contact us anonymously or using a pseudonym, but this may limit our ability to respond or provide certain services.

11. Offshore disclosure

11.1 We may disclose personal information to service providers or contractors who assist with our operations. Some providers may store or process information outside Australia. Where we do so, we take reasonable steps to ensure appropriate protections are in place consistent with the APPs.

12. Access, correction and complaints

12.1 You may request access to, or correction of, personal information that we hold about you by contacting us. We will respond in accordance with applicable law.

12.2 If you wish to make a complaint about how we handle personal information, please contact us and we will endeavour to resolve your complaint within a reasonable timeframe.

13. Our contact details

13.1 To contact us about privacy (including access/correction requests or complaints):

14. OAIC

14.1 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):